Answers to our most frequently asked questions

How do I arrange a repair?

At iRepairandRescue, we make repairing your device easy. Click Start A Repair to begin the repair process. Then, simply select your device, let us know what the issues are, and book an appointment time that works best for you. If you do not live near our location you can choose to mail your device to us for free. 

Visit our How It Works page to learn more about setting up a repair.


How do I know if my device can be repaired?

Click on Start A Repair at the top of the page and select your device. You will then be asked to select your exact make, model, and type of repair. 

What if I can't find my device or the exact repair for my device?

If you cannot find a device or a repair select Quote Request or Device Not Found? at the bottom of the page and provide us with the device information and issues. We will then reach out to you and provide additional assistance. 

How much will it cost to repair my phone, tablet, or computer?

The cost of the repair will vary depending on your device's model as well as the exact repair it needs. 

How long does a repair usually take?

Most repairs can be done within an hour. However, there are some repairs that can take longer. We will always keep you updated on your repair's expected completion.  

Is it possible to fix a water damaged device?

Yes, we can fix water damage. Our success rate is about 75%. However, water damage repairs are not guaranteed or covered by a warranty. 

What should I do if my phone or other device falls into water?

Do not try to turn the device on or push any buttons. This could cause a short circuit and could further damage your device. Try to send your device in or come to our store as soon as possible. The probability that it can be repaired will decrease the longer you wait. 

What is my phone's model?

You can generally find your phone’s model by going to settings > about phone. You can also look on the original box or sometimes it is on the back of the phone. 

What is the difference between an OLED and LCD screen replacement?
An OLED (organic light-emitting diode) is a higher quality screen than an LCD (Liquid Crystal Display). OLED screens have a higher color contrast and are more efficient than LCD screens. This makes OLED screens better for battery life. We would recommend getting an OLED screen replacement as it is generally better for your phone overall. However, we offer the LCD screen replacement as an economical option. 
Can I mail in my phone, tablet, or computer for a repair?
Yes, to mail in your device select "Ship Your Device" during checkout. Shipping is free - we will send a prepaid shipping label to the address you provide. 
When do I pay for the repair?

Payment is collected after the repair service is completed.

Can I get my iPod repaired?
We can repair your iPod. Please fill out our quote request form to arrange an iPod repair. 
Can I get my iPad repaired?
Of course! To arrange an iPad repair start here: Repair My iPad/Tablet.
My screen is black or has lines down it, can this be repaired?

Generally, when the screen goes black, but the phone or other device is still functional (vibrates, charges, etc.) it will need a screen replacement. Sometimes when a phone is dropped or damaged different colored lines can appear on the screen. This can be repaired with a screen replacement too. 

What steps does Gadget Gator take to protect the environment?

Gadget Gator takes environmental sustainability very seriously. In our stores, we try to be as paperless as possible by sending e-receipts. We also recycle broken phone parts and old batteries from repairs. 

We accept unused electronic devices at the end of their life cycle so that we can properly dispose of them. Although we may not be able to offer cash for certain devices you can send them to us for recycling. We also reuse and recycle our iRepairandRescue shipping boxes, because of this we ask you to take care when handling your iRepairandRescue device box. Any used phone cases or other used accessories are donated locally. Learn more about iRepairandRescue recycling.



Still can't find an answer? Contact Us. We'd be happy to help!